In an emergency
If you've got no gas or electricity, head to our emergency guide.
If you've got no gas or electricity, head to our emergency guide.
With just a few taps in your online account, you can:
We know many people are facing incredibly tough circumstances in the Cost of Living crisis. Winter bills can make things even harder.
There are loads of tools & resources you can use to get control of your bills, plus the dedicated Octo Assist fund for those most in need.
These 10 second guides get straight to the point
Can't find what you're looking for? Head to our FAQs and Blog to search our full library of questions
Can't find what you're looking for? Head to our FAQs to search our full library of questions
Can't find what you're looking for?
Get help from our award-winning Customer Service team
Email us for prompt, friendly support, available 7 days/week.
Call us on: 0808 196 6842
Email us on: heat@octoes.com
Call us on: 0808 196 6842
Email us on: solar@octoes.com
Call us on: 0808 196 6842
Email us on: charging@octoes.com
You will connect to a BSL interpreter via live video chat, then they'll ring through to our energy specialists to relay your question. Our free SignVideo service for Deaf BSL customers is available Monday to Thursday 9am—5pm, and Friday 9am—4pm.
Hey I'm Constantine, welcome to Octopus Energy!
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